Privacy Policy

Who we are

Tuterly is operated by Bayside Academics (Brighton, Victoria, Australia). This policy covers the Tuterly app (our iPhone app for Years 7 to 10 maths, with Android coming soon), this website, and the Tuterly tutoring platform at app.tuterly.com.au used by tutors and their families. It explains what we collect, how we use it, who can see it, and your rights over it.

For privacy questions or to exercise the rights below, contact learning@baysideacademics.com.au.

The Tuterly app: what we collect

• Account details: first name, email address (or your Sign in with Apple identifier), whether you’re a student, parent or tutor, and for students their year level, their age and, optionally, their school.
• What students add: photos of maths questions, and whole tests or practice papers uploaded as photos, PDFs or Word documents.
• What linked parents and tutors add: marked tests, practice tests and papers, and term planners or course outlines uploaded for a student.
• Learning activity: the questions in a student’s bank, their answers, test scores, stars, XP, streaks and goals, and which questions are to fix, learning or mastered.
• Links: which parents and tutors a student has linked, using their 6-character code.
• Diagnostics: crash reports and basic technical logs, used to keep the app working.

The Tuterly app: how we use it

• To read each question, solve it with a worked solution, file it under the right topic, and write similar questions to practise.
• To check answers, track progress towards mastered, and set topic tests (including tests focused on the topics in an uploaded term planner).
• To show linked parents a weekly summary and test scores, and linked tutors the student’s bank before a session.
• To send notifications and emails about the app (for example, sign-in codes and a test a tutor has set).

Photos, questions and uploads are never reused for anyone else. We don’t show ads, we don’t sell personal information, and we don’t track you across other apps or websites for advertising.

The Tuterly app: who can see what

• Students see everything in their own account.
• Linked tutors see the student’s bank, including the photos of their questions, so they can prepare for a session.
• Linked parents see a weekly summary, topics and test scores, plus anything they upload themselves. They don’t see the photos the student takes of their work.
• A student can remove a parent or tutor link at any time.

The Tuterly app: children and parents

The app is built for students in Years 7 to 10, so most users are children. We collect only what the app needs to work, and a parent can ask us at any time what we hold about their child or ask for it to be deleted, by emailing learning@baysideacademics.com.au.

Students tell us their age when they sign up. If they're under 16, we ask them for a parent or guardian's email and send that parent a link explaining the app. The parent says yes on our website, and we record their name, the time and their IP address as a record of the consent. We use the parent's email only for this, and to reply if they contact us.

The Tuterly app: payments

Subscriptions are bought and managed through Apple’s App Store (and Google Play, once the app is on Android). Apple or Google handles payment, so we never see your card details. You can cancel in your phone’s subscription settings at any time.

AI processing

In the Tuterly app, question photos and uploaded documents are sent to Anthropic Claude to read the questions, write worked solutions and similar questions, and explain steps. On the tutoring platform, tutor notes, session photos, audio and uploaded resources are sent to Anthropic Claude (for report generation and explanations) and OpenAI Whisper (for audio transcription). These providers process the data on our behalf and don’t use it to train their models.

The “Try it” demo on our home page works the same way: the photo or text you add is sent to Anthropic Claude to read the question and write a fresh version. We email the result to the address you entered, and we don’t save the photo, the question or the result. To limit misuse we keep a record of your IP address and the time, and delete it after a few days.

Where data is stored

Data is stored with Supabase. Photos and files are kept in private storage and opened only through short-lived signed links. The tutoring platform’s data is in Supabase’s Singapore region. Email is sent through Resend, this website and the tutoring platform run on Vercel, and crash reports go to Sentry.

Tuterly app waitlist

If you join the waitlist for the Tuterly app, we keep your email, whether you’re a parent, student or tutor, the year level if you give one, and which page you signed up on. We use it to send one confirmation email and to tell you when the app is available. We don’t sell it or share it, apart from the service providers that store it and send our emails. Reply to any of these emails, or email learning@baysideacademics.com.au, to be removed.

The tutoring platform (app.tuterly.com.au)

Tutors and their families use this platform for session reports. It holds:

• Account info: name, email address, role (parent, tutor, student) and a hashed password (or Google identifier for Google sign-ups).
• Student records: first and last name, year level, school, subjects, learning goals and concerns, entered by the tutor or parent.
• Session content: tutor notes, uploaded photos of working, audio recordings, and uploaded resources (textbook contents, school reports, term outlines).
• Generated reports: AI-produced session summaries, confidence ratings and flagged practice questions.
• Usage logs: standard Vercel and Supabase logs (IP address, user agent, request paths) to operate and debug the service.

We use it to deliver session reports, track each student’s progress over time, send transactional emails (invites, report notifications, password resets) and keep the service reliable. Tutors see the students they’re linked to and those students’ sessions, reports and resources. Parents see their own children’s reports, progress, resources and session photos. Students see their own. Database-level security enforces these boundaries. We rely on tutors and parents to confirm they have authority to enter a student’s information.

If you asked us to find a tutor

This service is currently paused. If you used it, we shared the details you gave us (your name, mobile, email, your child’s first name and year level, subjects, suburb and the times that suited) with up to 3 tutoring centres near you, so they could contact you about tutoring. We didn’t share them with anyone else. We only send learning tips and offers to people who asked for them, and every email has an unsubscribe link. To have your details deleted, email learning@baysideacademics.com.au.

Your rights

• Access: ask what we hold about you or your child. Email us.
• Correction: most details can be edited in the app; otherwise email us.
• Deletion: in the Tuterly app you can delete a question, or your whole account, yourself. Or email us and we’ll action it within 14 days.
• Withdraw consent: stop using the service at any time.
• Complaints: if you’re not happy with how we handled a privacy concern, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Retention

We keep data for as long as the account exists. When a Tuterly app account is deleted, its questions, photos, uploads and progress are removed. When a tutoring platform account is deleted, its student records, sessions, reports, ratings, resources, photos and audio are removed. Service providers’ operational logs are kept according to their own defaults.

Credits

Suburb locations: GeoNames (geonames.org), CC BY 4.0.

Changes

We may update this policy as the service evolves. The “last updated” date at the top reflects the most recent revision. Material changes will be notified by email.